Privacy Policy
Last Updated: October 28, 2024
BigSpring, Inc. and its affiliates (“BigSpring,” “we,” “us,” “our”) values your support and is committed to protecting your privacy. This statement (the “Privacy Policy”) sets forth our policies and practices for handling your information on the BigSpring App and any other website or online service that we operate and that links to this Privacy Policy (the “Services”).
1. Collection of Information
We may collect the following kinds of information when you use the Services, some of which may include sensitive information as defined by applicable privacy laws:
Information you provide directly to us. For certain activities, such as when you register, subscribe to our alerts, or contact us directly, we ask you to provide some or all of the following types of information:
- Contact information, such as full name, email address, mobile phone number, and address;
- Verification information, including username and password or other identifiers or authenticating information;
- Payment information, such as credit card number, expiration date, and credit card security code, where needed to complete a transaction;
- Course interaction information, including which courses you took, your progress on the courses, any evaluation results, and any other interactions with our courses or other Services;
- User-generated content, including any content you make available on the Service, including messages, photos, videos, text and other works;
- Geolocation information, including geolocation information derived from your GPS, WiFi, and Bluetooth signals, IP address, and other device information, in accordance with your mobile device or app permissions; and
- Correspondence you send to us, including any other information you voluntarily disclose to us.
Information we receive about you indirectly. If you are accessing our Services in relation to your work for another company or business partner, they may provide us some or all of the following types of information so that we can register you to our Services:
- Contact information, such as full name, email address, and mobile phone number; and
- Verification information, such as a unique identifier.
Information we collect automatically. We collect certain information automatically when you use our Services, such as your Internet protocol (IP) address, device and advertising identifiers, browser type, operating system, Internet service provider, pages that you visit before and after using the Services, the date and time of your visit, information about the links you click and pages you view within the Services, and other standard server log information. We use this information to maintain and improve security, to deliver updates and to better understand how users use our Services so that we can continue to develop the services we provide.
We may use cookies, pixel tags, Local Storage Objects, and similar technologies to automatically collect this information. Cookies are small bits of information that are stored by your computer’s web browser. Pixel tags are very small images or small pieces of data embedded in images, also known as “web beacons” or “clear GIFs,” that can recognize cookies, the time and date a page is viewed, a description of the page where the pixel tag is placed, and similar information from your computer or device.
You may be able to refuse or disable cookies by adjusting your web browser settings. Because each web browser is different, please consult the instructions provided by your web browser (typically in the “help” section). If you choose to refuse, disable, or delete these technologies, some of the functionality of the Services may no longer be available to you.
Additionally, some of our features may use Google and/or its associated services/APIs such as YouTube. Google’s privacy policy will also apply for such features or services, which is described here: https://policies.google.com/privacy.
2. Use of Information
We use the information we collect online for the purposes set out in the table below:
| Processing Purpose | Type(s) of Information | Legal Basis |
|---|---|---|
| To provide you with our Services (including any optional features or services that you select within the Services) | Contact information, Verification information, Payment information, Course interaction information, User-generated content (if applicable), Geolocation information (if applicable), Correspondence, Information we collect automatically | Performance of a contract, including our Terms & Conditions; Necessary to comply with a legal obligation; Necessary for our legitimate interests; Consent (where required by applicable law) |
| To provide customer support, respond to your questions or requests for information, and communicate with you about the Services | Contact information, Verification information, Payment information, Course interaction information, User-generated content (if applicable), Geolocation information (if applicable), Correspondence, Information we collect automatically | Necessary to comply with a legal obligation; Necessary for our legitimate interests |
| To send you promotional materials from us or on behalf of our affiliates and trusted third-party partners, consistent with applicable law | Contact information | Necessary for our legitimate interests; Consent (where required by applicable law) |
| To analyze the use of the Services and user data to understand and improve the Services | Course interaction information, User-generated content (if applicable), Geolocation information (if applicable), Information we collect automatically | Necessary for our legitimate interests |
3. Data Sharing
We are committed to maintaining your trust, and we want you to understand when and with whom we may share the information we collect for the business and commercial purposes set out above:
- Authorized third-party vendors and service providers: We share your information with third-party vendors and service providers that help us with specialized services, including billing, payment processing, customer service, email deployment, business analytics, marketing, advertising, performance monitoring, hosting, and data processing.
- Another company you work for or a business partner: Where applicable, we share your information with other companies or business partners for whom you work.
- Corporate affiliates: We may share your information with our corporate affiliates, including BigSpring Private Limited.
- Business transfers: We may share your information in connection with a substantial corporate transaction, such as the sale of a website, a merger, consolidation, asset sale, or in the unlikely event of bankruptcy.
- For legal purposes: We may disclose information to respond to subpoenas, court orders, legal processes, law enforcement requests, legal claims or government inquiries, and to protect and defend the rights, interests, safety, and security of BigSpring, our affiliates, users, or the public.
- Other parties, including at your direction or with your consent: We may share information with other parties for any other purposes disclosed to you at the time we collect the information, including when you direct us to do so or pursuant to your consent.
4. Security and Data Storage
We use reasonable security practices and procedures as required under applicable law to help protect information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. You should understand that no data storage system or transmission of data over the Internet or any other public network can be guaranteed to be 100 percent secure. Please note that information collected by third parties may not have the same security protections as information you submit to us, and we are not responsible for protecting the security of such information.
We will keep your personal information for a reasonable period of time that enables us to communicate with you, provide you with any Services you request, maintain business records for audit purposes or to meet recordkeeping requirements under the law, defend or bring any legal claims, and deal with any queries or complaints you may have.
5. Your Personal Information Rights
If you decide that you do not want your personal information used for the purposes described in this Privacy Policy, you may contact us where indicated below to request removal of your personal information from our database. You may also contact us to correct or update any personal information you have provided us. Where required by applicable law, we will request your consent to send you marketing materials, and you may “opt-out” of receiving marketing emails and other such communications from us at any time by using the unsubscribe feature included in the emails we send.
In accordance with applicable law, you may also have the right to object to or request restriction of processing of your personal information (including to limit the use of sensitive personal information, where applicable), the right to request access, rectification, erasure, and portability of your personal information, or to opt out of the use of your personal information for certain purposes. Where BigSpring is using your information on the basis of your consent, you may have the right to withdraw such consent at any time without affecting the lawfulness of the processing based on consent before its withdrawal.
Requests in relation to these rights should be submitted where indicated below in the “Contact Information” section. We may verify your request by asking you to provide information to confirm your identity. If you wish to contact us through an authorized agent, we may request evidence that the agent has valid written authority to submit requests to exercise rights on your behalf. If you would like to submit an appeal from a denial of a request to exercise these rights, you may do so by emailing dataprivacy@bigspring.ai. We will respond to your request in accordance with applicable laws and will not discriminate against you in relation to the exercise of your rights. You may also have the right to lodge a complaint with your data protection authority in accordance with applicable law.
6. Advertising, Cookies, and Similar Technologies
When you use our Services, we and our third-party advertising partners use cookies, pixel tags, local storage, and other similar technologies (collectively, “cookies”) to collect information from your browser or device. The following types of cookies are used on our Services:
- Essential cookies: These cookies enable you to use our Services. These cookies are essential to enable you to browse our Services and use certain features. Without these cookies, certain services cannot be provided. These cookies also help keep our Services safe and secure.
- Preference cookies: These cookies store information such as your preferred country and language selection, login data, and website preferences. Without these cookies, our Services may not be able to remember certain choices you’ve previously made (such as a saved country or language preference) or personalize your browsing experience by providing you with relevant information. These cookies can also be used to recognize your device so that you do not have to provide the same information more than once.
- Performance cookies: These cookies collect information about how you use our Services, such as which pages you visit regularly. These cookies are used to provide you with a high-quality experience by doing things such as tracking page load, site response times, and error messages.
- Content/advertising cookies: These cookies gather information about your use of our Services so we may improve your experience and provide you with more relevant content and advertising on our Services and elsewhere online and across your devices. They are also used to gather feedback on customer satisfaction through surveys. They remember that you’ve visited our Services and help us understand usage of our Services. Some of these cookies are from third parties that collect information about your use of our Services in order to provide advertising (on our Services and elsewhere, across your different devices) based on your online activities (so-called “interest-based advertising”). We do not control the privacy practices of these third parties, and their practices are not covered by this Privacy Policy. Some of these companies are members of the Network Advertising Initiative, which offers a single location to opt out of ad targeting from member companies. To learn more, please click here. For additional information on how Google processes your personal information and what choices you may have, visit their site here.
Do-Not-Track Signals and Similar Mechanisms: Some web browsers transmit "do-not-track" signals to websites. Because of differences in how web browsers incorporate and activate this feature, it is not always clear whether users intend for these signals to be transmitted, or whether they even are aware of them. We currently do not take action in response to these signals.
7. International Data Transfers
BigSpring operates as a global business, and the information you provide will be accessible to our collaborators and service providers in other countries in which BigSpring operates. BigSpring operates globally, including in the United States, Singapore, and India. Your personal information may be transferred across international borders, and the laws of other jurisdictions may not provide the same level of data protection as the laws in your country. We take reasonable steps to ensure that international data transfers are carried out in accordance with applicable law, and that recipients implement the same level of data protection as required in your home country.
- For individuals resident in the EU only: Your information will be transferred to countries outside your own, such as the U.S. and Singapore, where privacy protections under law may be lower than in your own country. BigSpring implements measures such as Standard Contractual Clauses approved by the European Commission to ensure that any transferred personal information remains protected and secure. A copy of these clauses can be obtained by contacting us where indicated below in the “Contact Information” section.
8. Changes to the Privacy Policy
We may update this Privacy Policy from time to time. When we update the Privacy Policy, we will revise the “Last Updated” date above to indicate the new effective date, and post the new Privacy Policy. We recommend that you review the Privacy Policy each time you visit the Services to stay informed of our privacy practices.
9. Contact Information
BigSpring, Inc. is the controller of your personal information. If you have any questions about this Privacy Policy or our practices, please contact us at:
Email: dataprivacy@bigspring.ai
Mail: BigSpring, Inc., 188 Minna Street Suite 31B, San Francisco, CA 94105